Product
What Is Hard Water?
Hard water is water that contains high levels of minerals like calcium and magnesium, as well as other elements like chlorine and heavy metals, which can all impact your skin and hair health.
How Do I Know I Have Hard Water?
Signs of hard water include dry, flaky skin, dull or lifeless hair, and mineral deposits on your shower head or faucets. You can also check your local water report for hardness levels.
What Happens To My Skin And Hair If I Shower In Contaminated Hard Water?
Our skin is our body's largest organ, so when we shower, we absorb water like a sponge. Showering in unclean water has major implications for your beauty routine, including premature aging, dry skin, acne, dandruff, psoriasis, and damaged hair, just to name a few. Showering in clean water is an essential step in your daily routine for better skin, hair and wellbeing.
How Does IonDrops™ Work?
IonDrops™ uses Tri-Action Filtration Technology, including reverse osmosis and a 3-stage purification process. The result? Softer, glowing skin and fewer hairs on your drain.
Does IonDrops™ Filter Chlorine, Fluoride, MicroPlastics And Heavy Metals?
Absolutely! Chlorine, used to disinfect water, strips away natural oils, while heavy metals like lead and mercury can cause irritation and long-term skin and hair damage. MicroPlastics and PFAS further contribute to skin and health issues by increasing the levels of toxicity in your body.
How Fast Can I See Results?
Most users report enhanced skin and hair radiance, as well as reduced dryness and hair shedding, after their first shower. However, results may vary between individuals and cannot be guaranteed.
Do I Need A Handyperson To Install My Shower Head?
You don't need a handyperson to install it. It's designed for quick and easy setup. You can check the instructions on our website.
Does IonDrops™ Fit Normal Shower Fixings?
Our shower heads are designed to work with all handheld showers. If you have a wall-mounted shower, you will need our hose and holder set for compatibility.
Does It Work In Low Water Pressure Areas?
Yes. Our shower heads are engineered to optimize water flow and enhance pressure, even in low-pressure environments.
How Often Do I Need To Change The Filters?
To guarantee impurity-free water, we recommend replacing the filter every month. However, the frequency may vary depending on your household's water quality. We've added a little window so you can see your filter colour, so if it's dark, replace it.
Where Do I Buy The Filter Replacements?
You can purchase our filter replacements exclusively through our website. Filters sold elsewhere are not guaranteed to be compatible with our shower heads. Buying directly from us ensures authentic quality, optimal performance, and the best pricing, especially when you stock up!
Shipment
Where Do You Ship?
We currently ship exclusively within Australia.
How Much Is Shipping?
We offer free shipping across Australia, so you don't have to worry about it.
How Long Does It Take For An Order To Arrive?
Australian orders typically arrive within 8–10 business days, depending on your location and the items purchased.
Why Did I Only Receive One Product Even Though I Ordered Several?
Some items may ship separately from different warehouses to expedite delivery. Rest assured, the remaining items are on their way. For further assistance, please contact our Support Team at support@drivse.com.au.
Do You Ship To PO Boxes?
Yes, we can ship to PO boxes; however, delivery may take longer for remote or rural locations.
Why Do I See Multiple Charges On My Card Statement?
Each item in your order is processed and billed separately, which may result in multiple line items on your statement.
I Entered The Wrong Delivery Address—What Can I Do?
If your order has not yet shipped, please email us immediately at support@drivse.com.au so we can update the address. Unfortunately, once an order has shipped, we are unable to make any changes.
I Never Received A Confirmation Email—What Now?
Please check your spam or junk folder, as emails may occasionally be filtered there. If you still cannot locate your confirmation, kindly reach out to us for assistance.
Cancellations & Refunds
Can I Cancel My Order?
Yes — orders can be canceled as long as they have not yet shipped. Once an order has been processed and handed off to our shipping carrier, we are unable to stop it in transit.
If you believe your order has not shipped yet, please contact us as soon as possible at support@drivse.com.au with your order number.
Why Can't Orders Be Canceled After They Ship?
Once an order is shipped, it is already in the hands of the carrier and moving through their delivery network. At that stage, we no longer have the ability to intercept or modify the shipment.
If your order has already shipped, our team will be happy to assist you with return or refund options once delivery is complete.
How Do I Request A Cancellation?
To request a cancellation, please email support@drivse.com.au with:
- Your order number
- The email address used at checkout
Our team will confirm whether your order is still eligible for cancellation and respond as quickly as possible.
How Do I Clean And Maintain The Shower Head?
Simply unscrew the shower head, rinse it under warm water, and gently remove any mineral deposits. For best results, replace the filter regularly.
What If I Am Not Happy With My Purchase?
In the unlikely event that you are not satisfied with your purchase, Drivse offers a 30-day money-back guarantee. Simply reach out to our customer support at support@drivse.com.au.
When Will I Be Refunded?
We will notify you once we've received and inspected your return. Please remember it can take some time for your bank or credit card company to process and post the refund.